Your customers' perception of quality : what it means to your bottom line and how to control it /

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Bibliographic Details
Main Authors:	Kureemun, Baboo (Author), Fantina, Robert (Author)
Format:	Electronic eBook
Language:	English
Published:	Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2011.
Subjects:	Quality of products > Public opinion. Consumers > Attitudes. Electronic books.
Online Access:	Click to View
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